Privacy Policy

Privacy Policy i3cuci – Protection
Your Personal Data

I3cuci takes the privacy of every member seriously. This document explains in detail what information we collect, how it is used, who it may be shared with, and your rights as the owner of that data.

Updated: 1 January 2026  |  Effective immediately
Our Privacy Commitment

I3cuci's Six Data Protection Principles

Member privacy is not merely a legal obligation — it is a moral responsibility we take seriously every day.

End-to-End Encryption

All personal and financial data of members is protected with AES-256 encryption during transmission and storage. No one, including internal staff, can access your data without valid authorization.

Data Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. Such requests will be processed within 14 business days by the i3cuci privacy team.

No Data Sales to Third Parties

I3cuci has never and will never sell members' personal data to any third party for marketing or commercial purposes. Your data belongs to you, not to us as a business asset.

Minimum Data Collection

We only collect information that is strictly necessary to deliver our services and meet regulatory requirements. No excess data is collected without a clear and legitimate reason.

Data Breach Notification

In the event of any security incident involving your data, i3cuci is committed to notifying you within 72 hours of the incident being detected, in line with industry best practices.

Data Stored on Secure Servers

All member data is stored in data centers with internationally recognized security certifications and multi-layered physical and digital protection. We maintain a regular backup policy to ensure your data is never lost.

By registering or using the i3cuci platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please discontinue use of our platform.

1 Information We Collect

I3cuci collects members' personal data through several different channels. This information is necessary for us to provide our services securely, meet regulatory requirements, and improve the user experience.

Data Category Data Examples Purpose of Collection
Identity Information Full name, date of birth, identification card number KYC verification, fraud prevention
Contact Information Email address, phone number Account communications, security notifications
Financial Information Bank account number, e-wallet, transaction history Deposit and withdrawal processing
Usage Data Game history, login records, session duration Account security, platform analytics
Technical Data IP address, device type, web browser Fraud detection, technical optimization
i3cuci does not collect sensitive data such as medical information, religious beliefs, or political affiliations. We only collect data relevant to the operation of the platform.

2 How We Use Your Personal Data

Data collected by i3cuci is used solely for the purposes stated below. No use beyond this scope will occur without your explicit consent:

  • Process account registration and verify member identity through the required KYC process.
  • Process deposits, withdrawals, and all financial transactions securely and accurately.
  • Send account-related communications such as transaction confirmations, security alerts, and policy change notifications.
  • Detect and prevent any fraudulent activity, money laundering, or platform abuse.
  • Comply with applicable legal and regulatory requirements.
  • Improve service quality and user experience based on aggregated usage data.
  • Send promotional information and special offers — but only if you have given your consent to receive them.
You may withdraw consent to receive marketing communications at any time via your i3cuci account settings, with no effect on your general use of the platform.

3 Data Sharing with Third Parties

I3cuci does not sell or rent members' personal data to any party. However, in the following limited situations, your data may be shared with selected third parties:

  • Payment Processors: The minimum data required to process your financial transactions is shared with licensed payment processors such as FPX, e-wallet operators, and banks.
  • Game Providers: Usernames and required game data are shared with providers such as Evolution Gaming and Pragmatic Play to enable access to games.
  • Identity Verification Providers: KYC documents are shared with approved third-party identity verification service providers for verification purposes only.
  • Authorities: i3cuci will disclose personal data to the relevant authorities when required by Malaysian law or a valid court order.

All third parties who receive i3cuci member data are bound by strict confidentiality agreements and are not permitted to use that data for any other purpose.

i3cuci never shares members' personal data with marketing companies, data brokers, or any third-party commercial entity for advertising purposes.

4 Data Security

Protecting member data is the top priority at i3cuci. We take a layered approach to data security, incorporating the following technical and organizational measures:

  • SSL/TLS encryption for all data transmitted between your browser and i3cuci servers.
  • AES-256 encryption for data stored in our database.
  • Two-factor authentication (2FA) available for all member accounts.
  • Continuous 24/7 security monitoring by a dedicated cybersecurity team.
  • Regular penetration testing conducted by approved independent security firms.
  • Strict access controls ensure that only authorised personnel can access sensitive data.
  • Audit logs that record every data access and modification for accountability purposes.
While i3cuci takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play a role in keeping your account safe by using a strong password and not sharing your login details.

5 Use of Cookies and Tracking Technologies

The i3cuci platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
  • Performance Cookies: Gather information on how members use the platform to help us improve our services. This data is aggregated and cannot identify any individual.
  • Functional Cookies: Remember your preferences such as language and display settings to make things easier on your next visit.
  • Security Cookies: Help detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the i3cuci platform.

6 Data Retention and Deletion Policy

I3cuci retains members' personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. Our retention policy is as follows:

  • Active account data is retained for as long as your account remains active on i3cuci.
  • KYC data and financial transaction records are retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
  • Customer support communication logs are retained for 2 years.
  • Session cookie data is deleted when you close your browser session.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that make it impossible to link back to your identity.

You may request deletion of your account and personal data by contacting i3cuci support. Requests will be processed within 30 days, subject to applicable legal retention requirements.

7 Your Rights as an i3cuci Member

As an i3cuci member, you have the following rights regarding the personal data we hold about you:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete data.
  • Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data.
  • Right to Restriction: You may request that we restrict the processing of your data in certain circumstances.
  • Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform.
  • Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact the i3cuci support team via Live Chat. We will respond within 14 business days from the date your request is received.

8 Child Protection

The i3cuci platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children or minors. Should we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

If you believe someone under the age of 18 has registered an account on i3cuci, please contact our support team immediately so that appropriate action can be taken.

i3cuci applies an age verification process during registration and KYC to ensure all members meet the minimum age requirement. Misuse of the platform by underage individuals is a serious violation of our Terms and Conditions.

9 Amendments to the Privacy Policy

I3cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to members via in-account notifications or registered email at least 7 days before taking effect.

You are encouraged to review this page periodically. The "Updated" date at the top of this page indicates when this Privacy Policy was last revised.

10 How to Contact the i3cuci Privacy Team

If you have any questions, concerns, or complaints regarding how i3cuci handles your personal data, please contact us through the following channels:

  • Live Chat available 24 hours a day, 7 days a week through the i3cuci platform.
  • Email our privacy team at the address listed in your account profile after logging in.

The i3cuci privacy team will respond within 3 business days for general inquiries and within 14 business days for formal data rights requests.

For your security, please do not share sensitive account information such as your password or full ID number through any communication channel. The i3cuci team will never ask for this information.
Member Rights

Your Privacy Rights at a Glance

Here is a quick overview of your rights as an i3cuci member regarding the personal data we hold.

Access Your Data

Request a copy of all personal data i3cuci holds about you. We will provide it in an easy-to-read format.

Correct Inaccurate Information

If you find any information in your i3cuci account to be inaccurate, you may request an immediate correction.

Request Data Deletion

Under certain circumstances, you may request that your personal data be deleted from i3cuci's systems, subject to legal requirements.

Export Your Data

Request your personal data in a machine-readable format for transfer to another platform of your choice.

Object to Direct Marketing

You can withdraw your consent to receive marketing communications from i3cuci at any time, with no effect on your account.

Security Measures

How i3cuci Protects Your Data

256-bit SSL Encryption

All communications between you and i3cuci are fully encrypted.

Two-Factor Authentication (2FA)

An extra layer of security on your account every time you log in.

24/7 Monitoring

The i3cuci cybersecurity team monitors the platform around the clock.

AES-256 Encryption at Database

Stored data is protected with military-grade encryption.

Regular Penetration Testing

Independent security audits are conducted regularly to identify vulnerabilities.

Join i3cuci

Play Safe and with Peace of Mind at i3cuci

Your data is protected. Games are fair. Support is available 24/7. Everything you need for the best online casino experience is at i3cuci.

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